Visiting care
From 30-minute visits, scheduled at the times of day that matter — morning routine, lunch, medication, evening settle.
- Help getting up, washed and dressed
- Breakfast and a medication prompt
- An evening check-in and settle
Home care services
Care that fits the day you're actually having.
Most people who call Primrose aren't sure yet what they need. That usually means the right answer is one short conversation, then a free home visit, then a plan we'll change as life changes. We start small and add what helps.
Three rough shapes of support
Most arrangements look like one of these — though the boundaries are flexible.
Personal care + companionship
Longer visits that combine practical help with conversation, a walk, or a trip to the GP. Designed for clients who don't want to feel rushed and families who want their parent to feel known.
- Two- to four-hour visits
- A weekly trip to a favourite café or garden
- Light housekeeping, laundry and a hot meal
Live-in & overnight care
A continuous presence — through the day, the night, or both — for clients with more complex needs or families who need respite.
- Recovery support after a hospital stay
- A few weeks of respite while a family carer takes a break
- Sleeping or waking nights as needs change
What's included
A rough guide to what each shape of care covers.
| Support | Visiting | Personal + companion | Live-in / overnight |
|---|---|---|---|
| Personal care (washing, dressing, toileting) | ● | ● | ● |
| Medication prompts and administration | ● | ● | ● |
| Meal preparation and feeding support | ● | ● | ● |
| Light housework and laundry | ○ | ● | ● |
| Companionship + outings | ○ | ● | ● |
| Mobility support / hoist transfers | ○ | ● | ● |
| Continence and stoma care | ○ | ● | ● |
| End-of-life and palliative care | ○ | ○ | ● |
| Sleeping and waking nights | ○ | ○ | ● |
We confirm the precise scope and cost on a no-obligation home visit — every family's situation is different, and we don't price-list things we haven't looked at.
How it starts
One call, one visit, then a plan.
- 1
A short call
Tell us roughly what's happening — the person you're calling about, what changed, what time of day worries you most. Five minutes.
- 2
A free home visit
We come to you, usually within a week. We meet the person you're calling about, look at the practicalities of the house, and tell you honestly what we can offer.
- 3
A written care plan
We write a plan that says what we'll do, when, and what it costs. It's yours to keep — no commitment yet.
- 4
A first visit
When you're ready, we send the carer we matched. Same person each time wherever rotas allow.
- 5
We change the plan as life changes
Reviews every six months as standard, plus any time something shifts. We never lock you in.
Need care for someone you love?
Let's start with a conversation, not a sales pitch.
We'll come to you for a free, no-pressure home visit — usually within a week of your call. We'll tell you honestly what we can offer, what we can't, and roughly what it costs.